Sistem Helpdesk & Support Ticket Untuk Servis Pelanggan
Manage semua aduan pelanggan dalam satu sistem. Setiap aduan jadi ticket, assign ke staff, tracking sampai resolved. Pelanggan boleh check status ticket mereka.
Fitur Helpdesk System
- Customer portal - submit ticket online.
- Auto ticket number & categorization.
- Assign ticket ke department/staff.
- Priority level (high, medium, low).
- Internal notes & reply.
- SLA tracking - masa response & resolve.
- Knowledge base / FAQ.
- Laporan ticket volume & resolution time.
- Integrasi dengan email - ticket dari email auto masuk.
Siapa Perlu
- IT support company.
- E-commerce store.
- Hosting & domain provider.
- Property management.
- Servis center.
Call atau WhatsApp sekarang untuk consultation: +60132458028
